[{"@context":"https:\/\/schema.org\/","@type":"Article","@id":"https:\/\/www.poeschl.sk\/toto-su-sposoby-ako-ponukat-najlepsi-zakaznicky-servis\/#Article","mainEntityOfPage":"https:\/\/www.poeschl.sk\/toto-su-sposoby-ako-ponukat-najlepsi-zakaznicky-servis\/","headline":"Toto s\u00fa sp\u00f4soby, ako pon\u00faka\u0165 najlep\u0161\u00ed z\u00e1kazn\u00edcky servis","name":"Toto s\u00fa sp\u00f4soby, ako pon\u00faka\u0165 najlep\u0161\u00ed z\u00e1kazn\u00edcky servis","description":"Tieto 4 kroky by mal urobi\u0165 ka\u017ed\u00fd majite\u013e podniku, aby sa ubezpe\u010dil, \u017ee poskytuje prvotriedny on-line z\u00e1kazn\u00edcky servis: Zv\u00e1\u017ete ka\u017ed\u00fa s\u0165a\u017enos\u0165 Pre ka\u017ed\u00fa firmu je bolestiv\u00e9, ke\u010f jej z\u00e1kazn\u00edk nie je \u0161\u0165astn\u00fd. T\u00e1to negat\u00edvna sp\u00e4tn\u00e1 v\u00e4zba je v\u0161ak neuverite\u013ene cenn\u00e1. je zdrojom pre zlep\u0161enie v\u00e1\u0161ho podnikania. Pam\u00e4tajte, len ve\u013emi m\u00e1lo ne\u0161\u0165astn\u00fdch z\u00e1kazn\u00edkov sa skuto\u010dne s\u0165a\u017euje. […]","datePublished":"2018-07-28","dateModified":"2018-07-28","author":{"@type":"Person","@id":"https:\/\/www.poeschl.sk\/author\/#Person","name":"","url":"https:\/\/www.poeschl.sk\/author\/","identifier":1,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/aa13f0f1a5b61a2deba1492ce3bb4afe8e77d91eeb44c23db0ee08765a93abad?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/aa13f0f1a5b61a2deba1492ce3bb4afe8e77d91eeb44c23db0ee08765a93abad?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"poeschl.sk","logo":{"@type":"ImageObject","@id":"\/logo.png","url":"\/logo.png","width":600,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.poeschl.sk\/wp-content\/uploads\/img_a291614_w16639_t1538153896.jpg","url":"https:\/\/www.poeschl.sk\/wp-content\/uploads\/img_a291614_w16639_t1538153896.jpg","height":0,"width":0},"url":"https:\/\/www.poeschl.sk\/toto-su-sposoby-ako-ponukat-najlepsi-zakaznicky-servis\/","wordCount":432,"articleBody":"Tieto 4 kroky by mal urobi\u0165 ka\u017ed\u00fd majite\u013e podniku, aby sa ubezpe\u010dil, \u017ee poskytuje prvotriedny on-line z\u00e1kazn\u00edcky servis:Zv\u00e1\u017ete ka\u017ed\u00fa s\u0165a\u017enos\u0165Pre ka\u017ed\u00fa firmu je bolestiv\u00e9, ke\u010f jej z\u00e1kazn\u00edk nie je \u0161\u0165astn\u00fd. T\u00e1to negat\u00edvna sp\u00e4tn\u00e1 v\u00e4zba je v\u0161ak neuverite\u013ene cenn\u00e1. je zdrojom pre zlep\u0161enie v\u00e1\u0161ho podnikania. Pam\u00e4tajte, len ve\u013emi m\u00e1lo ne\u0161\u0165astn\u00fdch z\u00e1kazn\u00edkov sa skuto\u010dne s\u0165a\u017euje. V skuto\u010dnosti sa z ka\u017ed\u00fdch 100 nespokojn\u00fdch z\u00e1kazn\u00edkov bude s\u0165a\u017eova\u0165 len p\u00e4\u0165 z nich. Prijmite a\u00a0zv\u00e1\u017ete v\u0161etky negat\u00edvne ohlasy.Odpovedajte ka\u017ed\u00e9mu z\u00e1kazn\u00edkoviSk\u00faman\u00edm spr\u00e1vania spotrebite\u013eov sa zistilo, \u017ee jedna tretina z\u00e1kazn\u00edkov, ktor\u00ed sa s\u0165a\u017euj\u00fa alebo \u017eiadaj\u00fa o pomoc, nedostane nikdy odpove\u010f. Na odpove\u010f v\u0161etk\u00fdm je potrebn\u00fd \u010das, ale stoj\u00ed za to. Prieskumy tie\u017e zistili, \u017ee nezodpovedanie z\u00e1kazn\u00edckej ot\u00e1zky zni\u017euje obhajobu (pravdepodobnos\u0165, \u017ee o va\u0161om podniku povedia nie\u010do pozit\u00edvne) asi o 50 percent. Ke\u010f z\u00e1kazn\u00edkovi odpoviete, aj ke\u010f nem\u00f4\u017eete vyrie\u0161i\u0165 jeho probl\u00e9m, zv\u00fd\u0161ite obhajobu v priemere o 25 percent.Z\u00e1kazn\u00edk nemus\u00ed ma\u0165 v\u017edy pravdu, ale mal by by\u0165 v\u017edy vypo\u010dut\u00fd.Bu\u010fte empatick\u00edVe\u013ek\u00e1 chyba, ktor\u00fa sa \u010dasto firmy dop\u00fa\u0161\u0165aj\u00fa, je to, \u017ee pri odpovedi na jednotliv\u00e9 s\u0165a\u017enosti vyu\u017e\u00edvaj\u00fa siln\u00fd obrann\u00fd mechanizmus pri\u010dom pou\u017e\u00edvaj\u00fa pr\u00edli\u0161 ve\u013ea detailov, len aby vyhrali slovn\u00fd spor. Pri odpovedan\u00ed z\u00e1kazn\u00edkovi je na prvom mieste empatia, a\u017e potom nasleduj\u00fa samotn\u00e9 inform\u00e1cie. Mnoh\u00ed z\u00e1kazn\u00edci sa toti\u017e o fakty nezauj\u00edmaj\u00fa, iba h\u013eadaj\u00fa pochopenie a\u00a0ospravedlnenie.Odpovedajte dostato\u010dne r\u00fdchloNa r\u00fdchlosti skuto\u010dne z\u00e1le\u017e\u00ed. O\u010dak\u00e1vania z\u00e1kazn\u00edkov o tom, ako r\u00fdchlo by mali dosta\u0165 od podniku sp\u00e4tn\u00fa v\u00e4zbu, \u010doraz viac eskaluj\u00fa. V\u00a0s\u00fa\u010dasnosti a\u017e \u00a040 percent z\u00e1kazn\u00edkov o\u010dak\u00e1va odpove\u010f do jednej hodiny. Ak chcete z\u00edska\u0165 r\u00fdchlej\u0161iu ponuku online slu\u017eieb z\u00e1kazn\u00edkom, uistite sa, \u017ee niekto vo va\u0161ej organiz\u00e1cii m\u00e1 povinnos\u0165 vyh\u013ead\u00e1va\u0165 a odpoveda\u0165 na pripomienky z\u00e1kazn\u00edkov aspo\u0148 raz za de\u0148.Nebojte sa negat\u00edvnej kritiky zo strany z\u00e1kazn\u00edkov. Berte to ako ide\u00e1lnu pr\u00edle\u017eitos\u0165 pre zlep\u0161enie v\u00e1\u0161ho podnikania, pri\u010dom nezab\u00fadajte by\u0165 dostato\u010dne empatick\u00ed a\u00a0odpovedajte na probl\u00e9my z\u00e1kazn\u00edkov v\u00a0\u010do najkrat\u0161om \u010dase.                                                                                                                                                                                                                                                                                                                                                                                        4.2\/5 - (12 votes)        "},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Toto s\u00fa sp\u00f4soby, ako pon\u00faka\u0165 najlep\u0161\u00ed z\u00e1kazn\u00edcky servis","item":"https:\/\/www.poeschl.sk\/toto-su-sposoby-ako-ponukat-najlepsi-zakaznicky-servis\/#breadcrumbitem"}]}]